Privacy Policy

Air Master Heating and Cooling LLC.("Air Master," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we handle personal information when you visit airmasterdmv.com, call us, book online, or submit a service request.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use our site or submit your information.

We may collect the following types of information:

• Contact details, such as your name, phone number, email address, and service address.
• Service information, including the type of work requested, equipment details, preferred timing, and notes you provide.
• Communications, such as call recordings, voicemails, emails, and messages exchanged with our team.
• Website usage data, including IP address, browser type, pages viewed, and general device information collected through cookies or similar technologies.
• Payment-related information when applicable, such as billing details processed by our payment providers. We do not store full credit card numbers on our servers.

We use personal information to:

• Respond to service requests, quotes, and appointment inquiries
• Schedule, confirm, and perform heating, cooling, and indoor air quality work
• Communicate with you about appointments, estimates, invoices, and follow-up care
• Send service reminders, maintenance offers, or other messages you opt into
• Improve our website, customer experience, and internal operations
• Comply with legal, regulatory, and safety obligations

We do not sell your personal information. We may share information only when necessary, including with:

• Technicians, dispatch staff, and authorized Air Master personnel
• Service providers that help us operate our website, booking tools, email, or SMS
• Payment processors for billing and invoicing
• Legal or regulatory authorities when required by law or to protect our rights

All third parties are expected to handle your data responsibly and only for the purposes we authorize.

If you provide your phone number or email, we may contact you about your request, appointment, or account. Where permitted, we may also send promotional messages if you opt in.

Message and data rates may apply. You can opt out of marketing texts at any time by replying STOP. For help, reply HELP or contact us at info@airmasterdmv.com.

Our website may use cookies and similar technologies to remember preferences, understand traffic patterns, and improve performance. You can control cookies through your browser settings, though some site features may not work correctly if cookies are disabled.

We retain personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may:

• Request access to or correction of personal information we hold about you
• Ask us to delete information where applicable law allows
• Opt out of marketing communications at any time
• Disable cookies through your browser settings

To make a privacy request, email info@airmasterdmv.com or call (202) 609-9803.

Our services are directed to homeowners and businesses, not children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted means you accept the updated policy.